The term “business process” implies the set of interconnected tasks and missions, which result in the delivery of certain services or products to the company’s customers. In general, every business process must involve several clear-cut inputs – the factors contributing to the added value of the organization’s offer. At the same time, there must be a single output, interrelated with the key objective of the enterprise.
Any business process requires a number of supportive actions, aimed at achieving certain purposes. These procedures, taken as a whole, are called business process management. BPM systems imply continuous improvement of the company’s performance mixed up with recurrent ad-hoc actions. Business processes can be simple or complex, short or long running, one-sided or multidirectional, but one thing remains unchanged – they all need a reliable business process management platform. Where can you find the system that will be able to meet all of your business requirements? And how to implement the chosen system, so that you could get the most out of your workflows?
If you need a user-friendly cloud-based BPM software tool with a set of out-of-the-box tools for all the aspects of your company’s life, have a look at bpm’online. The platform is designed to streamline customer-oriented processes, improve its operational efficiency, increase the product appeal, and thus boost the overall revenue. This business process management software is focused on sales, management, and service; you can read about the way it improves different aspects of the company’s performance here: https://www.bpmonline.com/bpm-software.
Types of Business Processes
Specialists distinguish 3 types of workflows:
Primary processes are considered to be of the utmost importance for the company’s performance. The major purpose of these workflows is to provide value to customers directly, reaching or even exceeding the organization’s standards. These processes are always connected with the entire value chain and a software BPM itself.
Supportive processes have no contacts with the customers. As a rule, they are established formally for the purpose of supporting the primary workflows. The processes of this type do not provide any direct value to buyers. They are partially related to BPM software tools.
Management processes are also formally established. They are used for the coordination of the activities of the first two types of processes. Management workflows help companies evaluate their business efficacy and efficiency, as well as monitor and control other processes. They do not provide any direct value to clients, either. Their alignment with the chosen BPM software tool is partial.
How to Effectively Change Business Processes?
More and more companies resort to BPM software solutions in order to make their workflows as agile as possible. The term “agility” has become extremely popular – modern enterprises strife towards creating rapid-adjusting business processes, which can be changed as frequently as the company needs. At the same time it is essential that the changes are driven by high-quality practices of decision making, one of which is bpm’online. You can get additional information on this business process management system at http://salesmanagementsoftwarecrm.com/bpm/bpm-system/. And now let’s find out about the main benefits of BPM products, their structure, the methods of implementation of the chosen solution.
If your organization is interested in the change of its business processes, then it’s high time to get prepared for this complicated procedure. Make sure your renovations go in the right direction by means of asking yourself a number of special questions. When you answer them, you’ll know for sure what type of BPM program you need and how you should implement it. This set of questions is abbreviated to as “5W and 1H”. Let us have a look at them:
Who will be affected?
This question encompasses the analysis of all the employees involved in the process of change. Besides, you should consider the ‘behaviour’ of the new BPM software tool and forecast its influence on the new processes. Try to predict your specific monitoring needs and the changes of the communication system.
What is the problem?
Decide for yourself what problems need to be resolved with the aim of BPM softwares. Do your best to give a clear definition of what you are trying to change and what results you are looking for. It will help you implement the chosen BPM system quickly, correctly and with a minimum of conscious effort. Your answer should sound like this, “We are changing A for the purpose of solving the problem B”.
Why this, not that?
In order to succeed with the new business process software, you should understand clearly why it is better for you to choose this certain BPM solution, and not another one. In particular, the tool you’ve selected should meet the issues, which have resulted in the change of the process. This is the only guarantee of the sound decision.
When are we going to start?
It is the next question you need to answer before you’ll be able to use all the advantages of the chosen BPM software tool. Draw a timeline that will reflect the key points of the process. Point out the time for the beginning of your changes and lay out the way they will develop stage by stage.
Where is the plan?
Remember, that any change demands a preliminary planning. The same can be said about implementation of online business process management. Try to find a good idea and make it real to get the best results of your process analysis. Make a detailed plan of what you are going to do and adhere to it.
How was this decided?
This is the final question to be answered for the successful process change. Talk to your colleagues, discuss the new BPM software tool with them, listen to their points of view, share your ideas and fears. Make sure your people are confident in the company’s new processes and are pleased with the way things are going on.
Thus, if your enterprise is about to implement online BPM software and begin business process change, try to answer all these questions first. They will help you gain better insight in what is happening in your company and choose the optimal method of process improvement.